Cancellation Policy

We respect that your time is valuable and we appreciate that you understand ours is too.


We have a 24hour cancellation policy.  Any cancellations that occur 24 hours or more before the scheduled time can be rescheduled or cancelled at no additional cost to the client.


Clients of The Skin Clinicians who do not give 24 hours notice to reschedule/cancel an appointment or fail to present to an appointment will be charged a $50 cancellation fee.   Patients of Dr Shirley's and Minor Ops will be charged a $100 cancellation fee.


Two days before your appointment, our clinic will send you an SMS reminder to your mobile phone.  It is imperative that you respond to this message with a YES or contact the clinic to reschedule or cancel.  No response to our message will mean cancellation of your appointment.


It is your responsibility to ensure we have your current mobile phone number and email address.  If there are any changes to your contact details please contact our clinic immediately.